Frequently Asked Questions

HSE provides guidance on what is meant by competency, stating that:

"Competence can be described as the combination of training, skills, experience and knowledge that a person has and their ability to apply them to perform a task safely."

They stipulate that a competent person must undertake the necessary training to help acquire and maintain satisfactory competency levels.

This course alone will not deem your employee competent but can be used in conjunction with experience, skills and knowledge to demonstrate overall theoretical and practical competence which can assist you as an Employer to address legal requirements, by contributing to your own assessment of your employee's potential competency.

For courses that run over full days lunch will be provided.

Safety boots are required for the majority of our course held on Certex sites. Any other PPE will be provided. See the “What you need to bring” section for further information.

For courses held on customer premises please speak to your course organiser.

Please see our terms and conditions of sale for our cancellation policy.

It is viable for any training course that we offer to be delivered on your own company premises, including premises based overseas, subject to your site being approved by our Training Team.

When you request a quotation for on-site training, please provide the address you wish us to attend to deliver the training and we will send you an on-site pack for completion alongside your quotation.

Included in this pack will be a required equipment and facilities list, specific to your requested training course, and a Client Site Safety Declaration which will need to completed by an appropriate person, before being signed and returned to us.

Upon receipt, our Trainer will assess, based upon your provided information, if your site is suitable for us to deliver the training on location. Subject to approval, your training course can then be secured.

Please Note: It is essential that you nominate an appropriate person to perform an accurate assessment of your site facilities and equipment before signing and returning the Client Site Safety Declaration form to yourself, to return to us. As once our Trainer arrives on -site, if during their pre-course checks they find any equipment or environment to be unsuitable or unsafe, the training session will be halted on safety grounds.

Subject to your site being approved as suitable for on-site delivery of your requested training, Certex Training Academy Trainer’s can travel overseas to deliver training.

Please provide the full proposed training site address, including country, when requesting a quotation for training and we will be happy to advise if we are able to attend your location.

If you would like to view further information on how we asses your site as being suitable, please see the FAQ: Can training be delivered at my company premises?

What is the CITB Employer Networks Scheme?

Employer Networks are an initiative set up and funded by CITB aiming to simplify the way you get the support and funding you need to access the training you want and upskill your workforce.

It will save you 70% off the cost of your training with Certex if eligible.

Who Can Benefit from this?

Are you CITB levy-registered employer in the Construction Industry?

You could claim training funding annually to upskill your workforce, with no restriction on the size of applicable businesses - small contractors and large employers can benefit.

Is There a Cost to Join?

Employer Networks are free to join for any levy-registered employer.

What Type of Training Does the Funding Cover?

The funding covers every type of training that Certex offer:

-In Person at a Training Academy

-In Person on your own company premises

-e-learning online

How Do I Access the Funding?

To book all you need to do is contact your local Employer Network with details of the training you want and the dates you would like. They will check you are eligible and then liaise with Certex to arrange your training. Once confirmed, they will then ask Certex to contact you to take an upfront payment of 30% of the total training cost. From this point onwards, you will then receive all communications from the Certex Training Team who will assist you to get your personnel registered onto the training dates required and issue your team with joining instructions and if successful in passing their training assessments, certifications.

Please click the orange CITB button, located underneath the available course dates section on any training course information page, to contact your local Network for more details or to make a booking enquiry.

We hope to meet you team soon!

Certex Training Academy accepts the following payment methods:

- Purchase Order (You must have a Certex Account with Payment Terms).

-BACs or CHAPs

-PayPal

-Debit or Credit Card (Excludes AMEX) over the telephone

Yes you can! However, please note that if you do not have an account with Certex, the invoice we issue will be a Proforma Invoice which you will be required to pay either by:

-BACs

-PayPal

-By Credit or Debit card over the telephone (Excluding AMEX).

Until payment is made your booking is not secured and will be cancelled if payment is not made within 7 days of us issuing your Proforma.

Please Note: To ensure the correct person receives payment receipts please make sure that on page two of the online booking form, in the section titled ‘Order Contact’ that you enter the name and email address of the person who is organising the training rather than the person who is attending the training.

When you reach the checkout section, please select the payment method invoice. The ‘Order Contact’ will then receive an email containing the invoice within 1 business day (excludes weekends and UK bank holidays)

Yes, at Certex Training Academy we want to make sure you are happy that a training course will meet your requirements. To help you in the first instance, please download our Course Information Sheet which you will find underneath the ‘Course Information’ section of this page. Click the orange button to download a PDF containing information all about this specific training course, including an outline of the course content, training aim and training objectives.

Need more technical advice? No problem, we are here to help! Please contact us and request a Trainer Call-back. Please include your mobile and landline numbers and give a brief outline of your query so that when our Trainer calls you, they have any required information ready for you.

Please Note: Our Trainers are busy training most days, so call-backs will normally be between the hours of Mon-Fri 4-5pm. We try to respond to all your enquiries within 48 hours but please bear with us during busy periods.

Once course participants successfully complete a LEEA training course at Certex, we aim to issue LEEA certifications to the Course Organiser within 14 business days (excludes weekends and UK bank holidays).

If individual course participants require a copy of their certification, we advise contacting your internal training team or course organiser for assistance.

All LEEA certificates are supplied as PDF digital files and are valid for three years.